"Of course! I'm more than happy to help, Mr. Townshend. And you never know, maybe you just had a nasty fall and ended up here. The means of arrival are as varied as the people who arrive." Or maybe you're dead. He's not sorry he put that seed of anxiety into your poor, foggy head, Henry.

"Others, it's as simple as walking through a door. One they've been through many, many times before, only this time, something happened just right," or wrong, "that they ended up here."